IT service providers must adhere to a lot of laws and rules. These rules and legislation can be derived from specific company instructions or industry standards, according to ITIL Foundation certification training. The company might define a rule such as logging all user activity. Industry legislation can also be created by applying the ISO 9001 standard. These rules and legislations must be followed by IT governance. ITIL online courses emphasize the importance of IT governance as part a good IT service management. IT Governance is applicable at all stages of the ITIL service lifecycle: ITIL Service Strategy and ITIL Service Design, ITIL Service Transition and ITIL Service Operation. Good IT governance is essential at all stages of the ITIL service cycle.
But what exactly is governance? Are there just a few rules and regulations? No. No. A person is responsible for performing a task or performing a duty. Authority refers the ability to influence behavior, while communication refers the exchange of information. Empowerment refers to the giving of authority to people to act. Governance also requires that control and measurement procedures are in place to enable people to fulfill their roles and responsibilities.
IT Service Management: ITIL assures three basic types of governance
Enterprise governance
Enterprise governance is the first type of governance. Enterprise governance is the compliance with all rules and strategies that align all key functions towards the company. Enterprise governance is about following all applicable laws and rules to the business. Enterprise governance requires that customers must keep at least five years of activity in their archive.
Corporate governance
Corporate governance is the second type of governance. Corporate governance is about fairness, transparency, accountability, and a sense of responsibility. If there is an open position within the hierarchy, a company can strive to be fair and transparent. This strategy allows the human resources department to post the opening via an internal portal that employees can access and apply. These rules are the foundation of corporate governance.
IT Governance
IT governance is the third and final type of governance. IT governance is the management of leadership, organizational structures, processes, and IT support for the organization’s goals and strategies. IT governance is the ability to adhere to all laws and rules governing IT assets. A bank, for example, must provide 3D secure payments to its customers when they shop online. IT governance must ensure these types of legislations are met with the provided services and processes of the IT service provider.
IT Governance ensures that policies are implemented and that processes are followed. IT Governance plays a key role in the operation of an IT service provider. IT governance can be divided into two parts: process and structural. The business’ IT activities and how they support its objectives are the structural component. The process component determines IT’s decision-making rights and the policies and processes that are used for controlling and measuring IT decisions.
IT Service Management: The role and importance of IT Governance
The role of IT governance
