It’s inevitable. You will encounter people who fall under the “Difficult People” category at some point in your career. These people can have a huge impact on your organization and cause many problems for your team. This whitepaper describes some of the most common types of difficult people (The Steamroller and The Sniper as well as The “Can’t Say No”, Person, The Know-It-All and The Complainer) and gives tips on how to deal with them. The “Can’t Say No Person” is someone who struggles to say no, especially when it comes to work assignments. They will accept any assignment, even those from their boss. This may not seem like a bad arrangement at first, but it is a pattern that will eventually lead to serious consequences. Why would they do that? Why would they take on this much? Some people are afraid of saying no. Fear of being seen as incompetent or unable carry enough weight is a concern for some people. Some people don’t know their limits, or worse, they ignore them. One of their weaknesses might be the inability to set boundaries. Other situations might be that the employee is a new member of the team and doesn’t want to let others down. A new hire might be afraid of being criticized for being uncooperative or inept. Others believe it is a personality issue, or a result of their culture. In some cultures, it is discouraged to say no. People who have been raised in this environment often struggle to balance their workload. The first step in dealing with someone who refuses to accept an assignment, meeting, task, or task is to build a relationship or establish a rapport. You must earn their trust and make them feel comfortable with you. Once you have built stronger ties, tell them about your concerns. Once you have established trust, you can start asking questions to help them understand why they are not in balance. Care is key because they could be defensive or sensitive. They believe they are doing something good or selfless. Their perspective is that if they didn’t do the work, it wouldn’t get done. Even if they manage to finish all the work they have taken on, often the quality of the work they produce will suffer. Sometimes you’ll find the “Can’t Say No!” person who can accomplish all the work with acceptable quality, or even exceptional quality. They will rarely be able to keep that momentum. They will likely eventually exhaust themselves. They will no longer be of any use to the team and, even more important, they will have done a lot of damage to themselves. It takes a lot of time to recover from a true burnout phase. We want to stop the “Can’t Say No!” person ever reaching that stage. Download

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Author: Kody